Policies
Delivery Policy
All of our rentals include free local delivery, setup, and removal. Upon delivery, we will walk you through safety rules prior to and after set up of the bounce house. Safety is our primary concern. With that in mind, Backyard Bounce reserves the right to cancel any reservation that, in the opinion of Backyard Bounce, deems a danger or jeopardizes safety in any way. The dimensions of all of our equipment are listed in the item descriptions. If we deliver equipment to the specified location and the equipment cannot be set up because the area is inaccessible or not suitable for safe setup, you will be responsible to pay 50% of the total rental fee. Unsuitable areas could be caused by: animal excrement, vegetation, not enough ground space including a 3 foot safety zone around all inflatables, inadequate access to setup location, overhead obstructions, or unsuitable ground material like sharp gravel or any substance which may damage the equipment.
Someone 18 years of age or older must be present at the time of delivery to review safety rules, sign the contract, and make payment. If it is not possible to have an adult present during the delivery, you must contact our office in advance to work out the details. If no one is home when we arrive, we may not be able to return later. Deposits will not be refunded.
Please make sure there is a clear path at least three feet wide from the street to your setup area. (Large event pieces may require up to five feet). Please clear the set up area of any rocks, sharp objects, and animal waste.
Rental Agreement
All customers are required to read and sign our rental agreement.
Cancellations
You may (and please do) cancel your reservation up to 14 days before the event at no cost to you. This allows us enough time to attempt to rent the equipment to someone else. If you cancel any less than 3 days before the event, you will be responsible to pay us 50% of the rental fee. The only exception to this policy is if the event is cancelled due to weather on the day of the event (see Weather Policy below). Cancellation requests made before the 3 days leading up to the event will receive full balance refunded or placed in a Raincheck, whichever you prefer.
Weather Policy
Backyard Bounce reserves the right to cancel the delivery of any of our rental equipment when we believe weather conditions are unsafe for its use. If we believe conditions are safe, but rain is present or is forecast, we will leave it up to the customer (see Cancellations above). We will contact you in the morning on the day of the event, if the weather is inclement or is forecast to be and let you decide if you wish to cancel. If you tell us to deliver the equipment at this time, you are responsible for the entire rental fee.
Staking of Inflatables
We need to stake when setting up on grass. IF YOU HAVE A SPRINKLER SYSTEM YOU MUST KNOW WHERE THE LINES ARE. Backyard Bounce cannot be held responsible for damage to sprinkler systems. If you are unsure of sprinkler system location, please contact us and we can arrange to deliver other staking options so that your property is not damaged.
Public Property Events
Most municipalities have additional insurance requirements when setting up on public property. It is the customer's responsibility to contact the municipality to find out these requirements, if any, and communicate that information to us.
Equipment Damage or Abuse
We do not hold our customers responsible for equipment failure from normal use and when our equipment has been used as instructed. However, the customer is responsible for any damage to or abuse of our equipment while it is in their possession. If any repair to our equipment or replacement of our equipment is necessary due to customer damage or abuse, whether by them or those present at their event, we will charge to either repair or replace our equipment as needed.
Equipment Cleaning
We expect to clean out the normal grass and leaves that accumulate in the inflatables from normal use and we do not charge customers for this type of cleaning. However, no other foreign objects should ever be allowed in the inflatables and we will charge a $25 per hour cleaning fee to remove them. These items include, but are not limited to: silly string, liquids, beverages, food of any type, candy, sand, rocks and toys.
Removal of Silly String & like Substances
If silly string or any similar substance is permitted to come in contact with the inside or outside of the inflatable unit, a $250 cleaning fee shall be automatically imposed by Backyard Bounce. If, in our opinion, the damage is severe enough to render the unit unrentable, the customer will be responsible for the replacement of the unit (minimum $1,000), at full replacement price, and any loss of revenue until the replacement arrives. The reason for this policy is that the chemicals in these products cause irreparable damage to the inflatable and the cleaners that have to be used to remove them also cause additional damage.
All of our rentals include free local delivery, setup, and removal. Upon delivery, we will walk you through safety rules prior to and after set up of the bounce house. Safety is our primary concern. With that in mind, Backyard Bounce reserves the right to cancel any reservation that, in the opinion of Backyard Bounce, deems a danger or jeopardizes safety in any way. The dimensions of all of our equipment are listed in the item descriptions. If we deliver equipment to the specified location and the equipment cannot be set up because the area is inaccessible or not suitable for safe setup, you will be responsible to pay 50% of the total rental fee. Unsuitable areas could be caused by: animal excrement, vegetation, not enough ground space including a 3 foot safety zone around all inflatables, inadequate access to setup location, overhead obstructions, or unsuitable ground material like sharp gravel or any substance which may damage the equipment.
Someone 18 years of age or older must be present at the time of delivery to review safety rules, sign the contract, and make payment. If it is not possible to have an adult present during the delivery, you must contact our office in advance to work out the details. If no one is home when we arrive, we may not be able to return later. Deposits will not be refunded.
Please make sure there is a clear path at least three feet wide from the street to your setup area. (Large event pieces may require up to five feet). Please clear the set up area of any rocks, sharp objects, and animal waste.
Rental Agreement
All customers are required to read and sign our rental agreement.
Cancellations
You may (and please do) cancel your reservation up to 14 days before the event at no cost to you. This allows us enough time to attempt to rent the equipment to someone else. If you cancel any less than 3 days before the event, you will be responsible to pay us 50% of the rental fee. The only exception to this policy is if the event is cancelled due to weather on the day of the event (see Weather Policy below). Cancellation requests made before the 3 days leading up to the event will receive full balance refunded or placed in a Raincheck, whichever you prefer.
Weather Policy
Backyard Bounce reserves the right to cancel the delivery of any of our rental equipment when we believe weather conditions are unsafe for its use. If we believe conditions are safe, but rain is present or is forecast, we will leave it up to the customer (see Cancellations above). We will contact you in the morning on the day of the event, if the weather is inclement or is forecast to be and let you decide if you wish to cancel. If you tell us to deliver the equipment at this time, you are responsible for the entire rental fee.
Staking of Inflatables
We need to stake when setting up on grass. IF YOU HAVE A SPRINKLER SYSTEM YOU MUST KNOW WHERE THE LINES ARE. Backyard Bounce cannot be held responsible for damage to sprinkler systems. If you are unsure of sprinkler system location, please contact us and we can arrange to deliver other staking options so that your property is not damaged.
Public Property Events
Most municipalities have additional insurance requirements when setting up on public property. It is the customer's responsibility to contact the municipality to find out these requirements, if any, and communicate that information to us.
Equipment Damage or Abuse
We do not hold our customers responsible for equipment failure from normal use and when our equipment has been used as instructed. However, the customer is responsible for any damage to or abuse of our equipment while it is in their possession. If any repair to our equipment or replacement of our equipment is necessary due to customer damage or abuse, whether by them or those present at their event, we will charge to either repair or replace our equipment as needed.
Equipment Cleaning
We expect to clean out the normal grass and leaves that accumulate in the inflatables from normal use and we do not charge customers for this type of cleaning. However, no other foreign objects should ever be allowed in the inflatables and we will charge a $25 per hour cleaning fee to remove them. These items include, but are not limited to: silly string, liquids, beverages, food of any type, candy, sand, rocks and toys.
Removal of Silly String & like Substances
If silly string or any similar substance is permitted to come in contact with the inside or outside of the inflatable unit, a $250 cleaning fee shall be automatically imposed by Backyard Bounce. If, in our opinion, the damage is severe enough to render the unit unrentable, the customer will be responsible for the replacement of the unit (minimum $1,000), at full replacement price, and any loss of revenue until the replacement arrives. The reason for this policy is that the chemicals in these products cause irreparable damage to the inflatable and the cleaners that have to be used to remove them also cause additional damage.
General Safety Rules
- Always have a responsible adult present to supervise others.
- Use common sense in supervising use of the unit. If something does not look right, you should stop it immediately.
- All riders should be in the same group (i.e. the same related size).
- Never jump on a partially inflated unit.
- Do not plug and unplug the blower repeatedly as it will cause it to burn up.
- Remove shoes and any sharp objects from your person or in pockets before entering the unit.
- Do not allow riders to hang or pull on netting.
- In case of rain, remove riders and unplug the motor and extension cord from the wall.